Shipping & Return Policy

SHIPPING POLICY

Please note, we are not responsible for undelivered claims. We ship to the address provided in the "shipping address". If the package is tracked as delivered and for any reason, you did not receive it, please contact the shipping carrier to file a claim.

Shipping Costs

For all orders shipping inside of United States, we are happy to offer free standard shipping for orders over $50. For all other orders you can use the shipping rates calculator on the checkout page to see what your shipping cost would be to any area in United States.

Shipping Times

Orders are processed and shipped Monday - Friday, 9 AM EST to 2 PM EST. Orders placed after 2 PM on Friday will not be processed until the following Monday. All orders will ship within 24 business hours of receipt. If you are placing an order before 2 PM EST, and would like to have it shipped the same day, please contact us and we will do our best to ship the order the same day. If your order is time-sensitive, please select the appropriate shipping method to ensure the delivery meets your schedule.

All standard United States shipping holidays apply. 

We typically ship Monday through Friday, except on Federal Holidays.

All times below are in business days after the package leaves our warehouse.

United States 

  • USPS Priority: 2 to 3 business days
*All USPS delivery times are not guaranteed

Shipping Methods

United States

For domestic orders with standard shipping, we ship all packages either by FedEx or USPS Priority Mail or USPS First Class. Delivery times range depending upon your location. We also offer the option of selecting shipping and paying for quicker delivery services.

International

We do not ship Internationally 

Questions? 

If you have additional shipping questions, please feel free to email us at info@alohahoney.farm or call us at +1 (808) 462-6911.

RETURN POLICY

You’ll love Aloha Honey Farm products or your money back!

We stand behind our products. If for some reason you are not satisfied with your purchase, you may return it for replacement, credit, or refund.

 

Steps to process a return: 

  1. Submit your request to return your items for REFUND upon e-mail.
  2. Specify the items that you are looking to return.
  3. Email return tracking and order number to alohahoney.farm@gmail.com.
  4. Once received, the return will be processed within 10-14 business days and a refund will be issued within 5-7 business days. If the returns department has questions, they will reach out by phone or email.

Damages:

What is the warranty policy?

  1. We will warranty and replace items that have been deemed defective within 30 days of purchase.
  2. When submitting a damage claim; email Client Services a photo of the damage and the order number to info@alohahoney.farm.
  3. For any damaged item, you may be required to provide a photo.
  4. Client Services will review your claim and inform you of our final decision.

 

NOTE: 

o   Purchases made from entities other than alohahoney.farm are not eligible for return credit or exchange. Please contact the retailer where the Aloha Honey purchase was made and inquire about their exchange or return policy.

o   International Orders are non-refundable.

o   Shipping charges are non-refundable. 

o   Returns and exchanges must be made within 30 days* of receipt. After 30 days, returns will not be authorized.

o   Opened items are not eligible for full return credit.

o   Items that are shipped to Aloha Honey Farm without adequate packing to ensure the safe return and are subsequently damaged are not eligible for full return credit.

o   Aloha Honey Farm cannot be responsible for packages lost in transit.

 

Please return to:

Aloha Honey Farm

P.O. Box 912

Waialua, Hawaii 96791, US

Please note, we are not responsible for undelivered claims. We ship to the address provided in the 'shipping address'. If the package is tracked as delivered and for any reason, you did not receive it, please contact the shipping carrier to file a claim.

If there are any other questions, feel free to send an email to alohahoney.farm@gmail.com.

You may also call or text us at +1 (808) 462-6911. We will respond to your request as soon as possible.

Thank you for being patient, understanding, and part of the Aloha Honey Family! 👍